Viewing the audit log for changes

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  • Daniël Nieuwendijk

    Is there a way to monitors changes made to requesters' data?

  • Nikita

    Hi Team

    Is there a way to add Account assumptions too as part of Audit log? information related to Granting account assumption, Support team logins and disabling the assumption?

  • Caroline Kello
    Zendesk Product Manager

    Hi Nikita,

    Changes related to the Account Assumption setting is already reflected in the Audit log, but it's a good catch on the logins that happen from Zendesk staff based on the assumption being granted. I've added a task to our backlog to investigate how we'd be able to present this. Thanks for your feedback.

  • Megan Lalock

    I wanted to throw out some feedback on this:

    For basic functionality the filtering is great if you know exactly what you are trying to find however, if you are trying to find a specific change the filtering that is provided doesn't help. It would be nice to be able to filter by each column or even keywords like a typical search uses. The reason I say this is because if someone changes a trigger or view, it would be easier to just use "View changed" or "trigger changed" to find something instead of having to comb though insignificant data. 

     I am aware that I can download this into a csv to filter it that way but really that shouldn't be necessary to find what Admins need.

  • Dave Dyson
    Zendesk Community Team

    Hi Megan,

    Thanks for this feedback – would you mind upvoting and adding a comment with your use case to this product feedback thread? Overwhelmed by noise in audit log.


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