Zendesk Support search reference

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251 Comments

  • Matt Halvorson

    Sorin Alupoaie

    I was taking a look at your Zendesk Search App recently, and I was really hopeful to find Twitter handle searching.  If this is implemented can you please tag me and let me know?  This would be a huge help for our team's efficiency!

    Thank you Kharlo & Sorin Alupoaie for the replies and insight 💯
    Matt

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  • Sorin Alupoaie

    Matt Halvorson the twitter handle searching is implemented now.

    Signup here to give it a try.

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  • Matt Halvorson

    Sorin Alupoaie

    Thanks for the head's up! I just sent an email to you, and we can chat further over there. 

    Talk to you soon!
    Matt 

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  • Maria Ruiz Lostaunau

    How to search for a long list of tickets id's  (I tried with ID#:1234; ID#:2345; ID#:5678) and (1234; 2345; 5678) and (#1234; #2345; #5678) no results with any of the above 

    thanks!

     

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  • Jason Schaeffer
    Zendesk Customer Advocate

    Hi Maria,

    On Zendesk UI You can't search or a view to display multiple tickets by the IDs, But zendesk has REST API to achieve this, where you can just pass the ticket ids to get the result like below

    https://subdomain.zendesk.com/api/v2/tickets/show_many.json?ids={}

    Hope that helps!

    Jason Schaeffer | Customer Advocate |

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  • John S

    Is there any way to search for Organizations where shared_tickets = true? I'm trying

     /api/v2/search.json?query=type:organization shared_tickets="true" 

    without any luck.

    We're trying to ensure that there are no shared organizations, programmatically, but there doesn't seem to be a way to do this in Zendesk.

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  • Sabra
    Zendesk Customer Advocate

    Hey John S! shared_tickets is not an organization property that can be searched at this time. However, this information is available in exports of organization data. See Exporting data to a JSON, CSV, or XML file for more information on exports. 

    If you would like to see shared_tickets as a searchable property in the future, I would encourage you to leave feedback in our Feedback on Support community page!

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  • Yaniv Dayan

    How can I search for no data on a custom field single text line?

    For example, I have a custom field named Company Name, and I wish to get all tickets that have no company name?

    I've tried searching for 

    custom_field_360015212345:none    ==> gives zero results.

    -custom_field_360015212345:Microsoft    ==> gives all results but Microsoft, and I can't sort it by the custom field.

     

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  • Ronald Suplido Jr

    Hello Yaniv,

    I tried to replicate this using the "null" value but to no avail also. I got a confirmation from our team that the search parameter involving empty custom fields won't work as the current search function requires a value for lookup.

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  • Yaniv Dayan

    Hi Ronald Suplido Jr

    Thanks for your reply. I actually got an answer from Dave Dyson on this page: https://support.zendesk.com/hc/en-us/articles/203663206-Searching-tickets?page=3#comments 

     

    Here's how to search for tickets with a blank text field (assuming the blank text field's ID is 360015212345):

    -custom_field_360015212345:*

    And as a bonus, note that

    custom_field_360015212345:*

    will return any tickets where the value of the text field is not blank.

    And it actually works!

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  • Ronald Suplido Jr

    Good catchI Thanks for pointing this out. I overlooked regex as a possible workaround in your case. Cheers!

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