Forwarding incoming email to Zendesk Support

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31 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Nathan,

    Just to confirm, you're CC'ing an agent to a ticket but they are not receiving an email notification? Is the agent also the assignee of the ticket? Or are you CC'ing the agent on your email providers side?

    I've only seen this occur if you're attempting to CC your support address to a ticket.

    Any additional information you can provide is greatly appreciated.

    Thanks!

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