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End-users can use email to submit tickets to Zendesk Support and have conversations with agents to resolve their issues.

You have a lot of flexibility in how you use email in Zendesk Support. The email channel works out of the box with no setup necessary. But if you like, you can configure it to make it work the way you want. You can change the default look and feel of the emails, or change the messages of your default email notifications. You can make the email look like it came from your company's domain, or directly from an agent, and more.

This page lists resources for configuring and using the email channel with Zendesk Support to meet your goals.

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