Adding multiple languages to Zendesk Support (Professional and Enterprise) Follow

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9 comments

  • Avatar
    Jacob J Christensen

    Hi,

    I am in the process of adding multi-lingual forms to our Help Center, the forms are translated and all appears well in that regard.

    However, I had assumed that the language indicator in the Help Center url, (e.g. the "en-us" in the url below) would also set the requester language when the form was submitted. Allowing me to automagically assign it to the proper language group.
    zendesk-domainname.com/hc/en-us/requests/new?ticket_form_id=59971

    Is there some way to submit the requester language value at ticket creation? I would rather not create new forms for each language, but that would be plan B.

    Any help will be much appreciated! :-)

  • Avatar
    Jacob J Christensen

    I stand corrected!

    The language IS detected from the language identifier in the url!
    My mistake, I think, was to re-use an existing end-user account (e-mail) when testing forms in different languages.
    My test user already had a requester language set, so the form language did not overwrite it (which makes good sense) to the "forms language".

  • Avatar
    Jessie Schutz

    Hi Jacob!

    I'm glad you were able to get it sorted out! Please let us know if you need anything else!

  • Avatar
    sami (Edited )

    Hello,

      We are using 3 different languages and pinned to home articles in Help Center. Our articles are written in English and only displayed in the English version.

      We would like to display these articles for the other languages, without translation, just displaying the same articles as we are displaying in the English version.

      Could you tell me a way to do that without recreating all the articles manually for each language?

  • Avatar
    Jessie Schutz
    Hi Sami! Once the articles are translated and created, they'll automatically show up in your Help Center based on the end-user's preferred language. However, they do need to be translated and created manually. Zendesk will not automatically translate your articles in one language into other languages.
  • Avatar
    sami (Edited )

    Hi Jessie, Thank you for your answer. However I don't want the articles to be translated. I just want to display the English articles in the other languages automatically, without translation. Is there an option to do that?

  • Avatar
    Jessie Schutz
    Hi Sami, Perhaps I misunderstood your question. You want the articles to appear, in English, regardless of which language your readers prefer?
  • Avatar
    Lappy

    Hi there! We are using your Multi Language feature, and realized that the language switcher is only available on the web interface, and not on mobile. Is there a way to make the language switcher available for our mobile visitors?

  • Avatar
    Jessie Schutz

    Hi Lappy!

    The mobile version of your Help Center unfortunately won't detect your users' language preference, and there's no link to change languages. One way of working around this would be for them to enter the foreign language version of the URL.

    The other thing you could consider doing is disabling the mobile friendly version of the site so they just view the full site on their mobile device. It's not a perfect option, but it will solve the language issue.

    You also have the option to customize your Help Center with a responsive theme, which would make your desktop site automatically optimize when viewed on a mobile device. One of our Community Moderator's has written a couple excellent tips about this.

    Hope that helps!

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