Configuring Zendesk Support for your locale and language Follow

Comments

10 comments

  • Avatar
    sami
    Hello, We are using 3 different languages and pinned to home articles in Help Center. Our articles are written in English and only displayed in the English version. We would like to display these articles for the other languages, without translation, just displaying the same articles as we are displaying in the English version. Could you tell me a way to do that without recreating all the articles manually for each language?
  • Avatar
    Jessie - Community Manager
    Hey Sami! I answered this for you over here: https://support.zendesk.com/hc/en-us/articles/203663376 Please let me know if you have any other questions!
  • Avatar
    Chris Nordman

    Does anyone have advice on how to translate help docs at scale?  Any services you recommend?  Thanks!

  • Avatar
    djmiths

    Is there a way to have the Not Satisfied Reasons dropdown to be translated as well. 

    We have enabled locale and the rest of the content on the page is translated (in this case, to Spanish). Refer screenshot below, the drop down options for "Not Satisfied", is a mix of English and Spanish

     

  • Avatar
    Laura Hippert

    Hi djmiths! When you create your bad rating follow-up questions (in the Admin section > Settings > Customers > Satisfaction), you can use a dynamic content placeholder to provide translation for custom satisfaction reasons. I hope that helps!

  • Avatar
    Yuriy kuznik

    Springboard  America give me my points not give can I redeem it in check, Help me!

  • Avatar
    Yuriy kuznik

    I wait!

  • Avatar
    Nicole - Community Manager

    Hi Yuriy - we aren't Springboard America, we're the company that powers their customer support services. It looks like you should head here to get assistance from them. Hope you find what you're looking for!

  • Avatar
    Shali Deutch

    If I change the time zone does it change it across the board for all of our agents or is it just for my instance?

  • Avatar
    Daniel Cooper

    Hi Shali, 

    Time zone on the instance level will change many things for everyone, however, the base UI can be configured on an agent profile so they see time in their own timezone.  However, the area to be aware of with the instance level time zone is that it will also change Insights reporting.  If you have teams in other timezones that are dependent or expect reporting to not change, you may impact them.  Unfortunately Insights doesn't allow you to shift time zones on the data so you'd have to manually adjust for reports.

Please sign in to leave a comment.

Powered by Zendesk