Where to go next

Tip: There's now an updated version of the Getting Started guide available. To learn more, see Where to go next.

There are a number of resources to help you set up and use Zendesk. And you can contact support if you have specific issues or questions.

General resources

These are the best resources to learn about setting up and using Zendesk:

  • Using Zendesk is the definitive documentation on all the Zendesk features.

  • Zendesk webinars are live demonstrations and question and answer sessions about using Zendesk and its features.

  • Zendesk support forums contain comments, questions, and active discussions about Zendesk best practices and features.

Specific resources

Here are some resources on specific topics that might be of interest to you after you get started. Topics include streamlining your workflow, gaining business insight with reporting, and extending your help desk with integrations.

Support options

Zendesk support agents are on hand to answer questions and offer advice. While you are in your trial period, you have all the features and support of the Plus+ plan.

Depending on your plan, you can contact Zendesk these ways:

  • Our support web site: http://support.zendesk.com (Starter, Regular, Plus+, Enterprise)

  • Email: support@zendesk.com (Regular, Plus+, Enterprise)

  • Phone (Plus+, Enterprise)
    • +1 (415) 418 7506

    • +44 20 3355 7960

    • +61 3 9008 6775

Have more questions? Submit a request

Comments

  • Avatar
    Laura Lafave

    FYI - there's a broken link on this page: 

    Zendesk Integrations Overview

  • Avatar
    Kristof Van Kriekingen

    Hey Laura 

    Good notice!

    I believe it has to go to the apps and integration page: https://www.zendesk.com/apps

  • Avatar
    Jessie Schutz

    Hi Laura! Thanks for the heads up!

    I'll pass this along to our Documentation folks so we can get it fixed!

  • Avatar
    Jennifer Rowe

    Thanks for the heads up. I updated the link. Kristof was right--it's supposed to go to  https://www.zendesk.com/apps.

  • Avatar
    Sathish Anbalagan

    Thanks ..good notice :)

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