Setting up SAML single sign-on with Okta

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2 Comments

  • Dmitri Gonzalez
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    Are both SAML authentication and zendesk passwords valid at the same time. I'm migrating users over to okta SSO but I am doing one at a time. I want users to still be able to login with their passwords while I setup okta.

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  • Erika Camille Sundian
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    Hey there,

    You can enable SSO while also leaving Zendesk native authentication enabled. You will just need to direct users who are not yet migrated to go to subdomain.zendesk.com/access/normal to enter their username/password. 

    If you have any further questions, please let me know! :)

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