Setting up SAML single sign-on with Okta

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  • Dmitri Gonzalez

    Are both SAML authentication and zendesk passwords valid at the same time. I'm migrating users over to okta SSO but I am doing one at a time. I want users to still be able to login with their passwords while I setup okta.

  • Erika Camille Sundian
    Zendesk Community Team

    Hey there,

    You can enable SSO while also leaving Zendesk native authentication enabled. You will just need to direct users who are not yet migrated to go to to enter their username/password. 

    If you have any further questions, please let me know! :)

  • Jiri Kanicky

    Are new users created automatically in Zendesk or do I need to add them first in Zendesk that they can authenticate through Okta?


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