Restricting access to Zendesk Support and your Help Center using IP restrictions

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  • Sharon

    Hi ZD Support,

    I have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. This is meant to allow only internal company employees to submit request. I know someone asked about this 4 years ago but curious if any further work was made on this? Or are there any current plans to add this capability? 


  • Remi Saumet
    Zendesk Customer Advocate

    Hi Sharon,

    Thank you for your message here.

    I've been investigating this for you, unfortunately, I'm afraid there isn't a feature out of the box in Zendesk that will allow you to restrict IP's on a more granular level (such as brands).

    However, I invite you to create a post about that for our product managers to review this possibility for the improvement of our products as your personal experience truly matters : Feedback on Support.

    Besides, if you want to keep an eye on our announcements & releases, feel free to have a look here :
    I'm sorry for that! Have a great rest of your day.
    Best regards,
  • Marianne Hönow

    By using this article, our System administrator managed to accidentally block all 66 agents access.  I am hoping that we gain access soon. 

    15 minutes

    Still no access.

    40 minutes and back in.  




  • Devan - Community Manager
    Zendesk Community Team

    Hello Marianne Hönow,

    Sorry to hear you ran into this loss of access on your account. I looked into the ticket you opened up with our Advocacy team, and it appears this issue has been resolved. Let us know, however, if there is anything else we can do to assist. 

    Best regard.


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