SSO (single sign-on) options in Zendesk

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37 Comments

  • Andrew Soderberg
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    We have Zendesk Enterprise Support and Enterprise Guide. We are adding a new second Brand. The the first Brand is for our existing products and uses Zendesk's built-in login (no SSO). Our Agents login via SSO with MS Azure. The new second Brand will be used for our SaaS services that will require the use of a SSO (SAML or JSON web token compatible). 

    Can we setup Zendesk so that the second Brand uses SSO for that customer base (completely separate audience than the users of our first brand), and our customers in the first Brand continue to authenticate with their existing built-in Zendesk credentials? If so, how do we set this up?

    Thanks,

    Andy

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  • Brett - Community Manager
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    Hi Andrew,

    I'm afraid this is a current limitation of our Single-Sign On (SSO) feature as mentioned in Multibrand known issues. Currently, you may only choose one authentication option for each user type (agent or end-user) and thus, you can't implement SSO for brand-X and brand-Y and Zendesk authentication for brand-Z. 

    The only alternative I can think of is if you set up SSO for all your end-users, but for your first brand you customize the sign-in link to direct those users to subdomain.zendesk.com/access/normal. This will allow them to log in using the native Zendesk login where as users from your second brand should be directed to your SSO page by clicking the default sign-in button.

    Hope this helps!

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  • Riaan Lombard
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    Hi, 

    When trying to enable SSO for end users it takes me to a 404 Page not found. This is the url https://investminthelp.zendesk.com/admin/security/sso

     

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  • Jessica G.
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    Hey Riaan!

    Thank you for contacting us! I have already updated your ticket with Support so we'll be updating you from there! :)

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  • Patrick Harland-Lee
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    Link to 'Enabling social and business account single sign-on' is broken

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  • Patrick Harland-Lee
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    Just out of interest, what are some implications of letting users sign in with their social media accounts?

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  • Brett - Community Manager
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    Hey Patrick,

    Good catch! I updated the article and fixed the link you referenced :)

    Enabling this can provide your users with more options for signing in which may be a bit more appealing than having to create a separate login for your Help Center.

    Happy to answer any additional questions if you have any!

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