Setting up single sign-on using Active Directory with ADFS and SAML

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38 Comments

  • Alex Jones

    If anyone wants to quickly setup a simple one node ADFS server from single script . It requires only to provide communication certificate thumbprint details. And as a bonus it deploys MFA feature for ADFS with OTP codes.  There is a information how to Install ADFS Demo with OTP under following link:  https://www.securemfa.com/downloads/mfa-otp#h.p_0CFeLwIix8Fa

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  • Filipe bessa

    Hey everybody, I have implanted all in this article but, when sso zendesk page load and a try to make logon winth active diretory credencials an error appears, can yours help me with this issue? 

    Ocorreu um erro

    Ocorreu um erro. Entre em contato com o administrador para obter mais informações.
    Detalhes do erro
    • Activity ID: 8bedc2b8-44b9-4c64-3e00-0080000000ff
    • Relying party: Zendesk
    • Error time: Wed, 01 Jul 2020 12:50:25 GMT
    • Cookie: enabled
    • User agent string: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36
    0
  • Adam Mazurek

    does anybody know how to setup SAML / SSO for zendesk with Azure AD/auto user provisioning?

    i have it configured that the user can sign in ok and the account gets created in zendesk... but no roles are assigned

    so basically the account has no access to anything except the help area... no agent or custom roles are being applied.

     

    anybody have this working?

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  • Brett Bowser
    Zendesk Community Team

    Hey Adam,

    Excellent question! We've added this to our Weekly Digest to help provide some visibility for you.

    Hopefully others can jump in here and offer up some guidance.

    Cheers!

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  • M.C.S.O. Information Systems

    Hello,

    I have set up ADFS and am trying to use it for my users. However, When I have it enabled and I go to my support page at https://mydomain.zendesk.com, I get taken directly to the logout page. I have read through all these comments but still no joy.

    Any thoughts would be appreciated. Thanks.

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  • Brett Bowser
    Zendesk Community Team

    Hey Michael,

    I see you haven't received a response regarding your ADFS issue. Are your users still being directed to the logout page when navigating to your account? If so, I'll need to create a ticket on your behalf so we can dig into this further.

    Let me know!

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  • M.C.S.O. Information Systems

    Hello,

    My users are still not able to log in using ADFS. Can you please open a ticket? Thank you.

    BTW, I'm out of the office until next week.

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  • Nicole S.
    Zendesk Community Team

    Hi Michael -

    I've gone ahead and gotten a ticket started for you, so it'll be ready when you're back in the office.

    0

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