Avoiding conflicting triggers

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3 Comments

  • Scott Patten

    just the information I needed. 

    So I assume the actions also need to be sequenced in the required order or else they will adopt the previous settings of the trigger.

    For Example if I have assignee A before trigger is run and in the actions I have an email to be created, which I want to go to assignee B and I put the assignee is B after the email action. the trigger when run will send the email to A and then assign the ticket to B. rather than email going to B. 

    It is doing exactly as I programmed rather than what I want. Sounds logical.

    thanks for your guidance.

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  • Gail L
    Zendesk Community Team

    Yes, if there is more than one trigger that might run then the order the triggers run in will matter. If you run into a conflict, it's always good to take a look at the ticket event history to see what action overrode the desired goal and work back from there.

    Glad this helped Scott!

    1
  • Scott Patten

    great stuff

    thanks for your feedback and advice.

    0

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