Best practices: Using automations to create service level targets Follow


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    Brian Sorensen

    Love this, however I am getting an error that says the following

    • Automation must not run multiple times per ticket. It must have a time-based condition that is only true once (Hours since created is 24) or an action that nullified a condition ("Priority Is High" and an action setting it to "Priority Is Urgent").

    I've got Ticket: Priority is Urgent (our tickets come in unassigned and Urgent)

    I also have the Hours since open Greater than 1


    Any thoughts?

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