Insights recipe: Are your support requests being efficiently passed to the right group?

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1 Comments

  • Alex Rust
    Comment actions Permalink

    Could the first group be tickets that come in without a group?  We have triggers set up to route tickets to groups when correct email addresses are being used and I'd like to see how many are coming in incorrectly through wrong email addresses, which our admin then has to manually assign to a group.

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