Insights tag reporting: Getting resolution times based on tags (Professional and Enterprise) Follow

Comments

4 comments

  • Avatar
    Eryk Uriel Juárez Fernández

    Hi, Instead of use the tags like filters i would like use it like attribute (how) to display descriptive column example:

    How

    Ticket Group, Tag1, Tag2, Tag3

    What

    Full time resolution

    do you have any idea?

  • Avatar
    Bob Novak

    Try slicing by the ticket tag attribute and then use a filter to limit the tags to the ones you want to display.

  • Avatar
    Eryk Uriel Juárez Fernández

    Ok, this was helpful.

    But, when i tried to combine with another how in this case with Full time resolution, the report can not rendering.

  • Avatar
    Andrew Dietrich

    Hi Eryk, I'm going to follow up with you in a ticket to see what's going wrong. I'll see you there!

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