Localizing Help Center content (Guide Professional and Enterprise)

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  • Jacob J Christensen

    Hi Rebecca, you can use Dynamic content to insert text, images etc. into a template.
    Here is a good article on how to do that.

  • Rebecca Dai

    Hey Jacob,

    Thanks for the reply, I'm aware of dynamic content and have tried it in my help center template. However, I'm interested in whether it's possible to modified the text in an existing help center template helper such as this one: https://developer.zendesk.com/apps/docs/help-center-templates/advanced_helpers#request_form-helper. 

    When I output this helper, this string of text "Let us know what we can help you with!" is printed with the helper. I'm wondering if there is a way to modify that text and provide a translation for the modified text.
    Thank you!

  • Jacob J Christensen

    Ah I see. Unfortunately, I think I'm on the very edge of where I can possibly be helpful then. I have just one shot left.

    If you navigate to Admin > Ticket forms (I'm assuming you're on the Enterprise plan) there's a box for inserting End user instructions - it also accepts Dynamic Content.

    Could you please check if the text string you're seeing is coming from here?

  • Rebecca Dai

    Hey Jacob,

    Ah that's exactly what I was looking for! Thank you for your help! 

  • Zoe Rowley

    We have turned on Localisation in our Sandbox and added one other language.

    I have translated one article, category and section to test it  ... but when I added the alternative locales code to the footer I am getting an error when I select the German HC to view.

    The message that pops up is;


    The page you were looking for doesn't exist

    You may have mistyped the address or the page may have moved"

    It seems it is not recognising the other HC even though it appears as an option in the footer.

    Do you have to have certain pages translated for the HC to appear, could you just have the Submit a Request page translated (with dynamic content) for example?

    This is the code pasted into the footer:

    <div class=“footer-language-selector”>
    {{#if alternative_locales}}
    <div class=“dropdown language-selector” aria-haspopup=“true”>
    <a class=“dropdown-toggle”>
    <span class=“dropdown-menu dropdown-menu-end” role=“menu”>
    {{#each alternative_locales}}
    <a href=“{{url}}” dir=“{{direction}}” rel=“nofollow” role=“menuitem”>

    Any help is appreciated.

  • Jake H.


    I scrolled through the comments here, but maybe I missed it. Is it possible to send article labels to Transifex to be localized (versus doing them somewhere else like a doc or spreadsheet and then having to copy and paste them all over)?

  • Jessie - Community Manager

    Hi Jake!

    I imagine it depends on what Transifex requires in order to do their translations. That said, I'm not sure what the article labels would provide to them. Maybe I'm misunderstanding your question...could you go into a little more detail about the workflow you're hoping to achieve?

  • Jake H.

    Hi Jessie! We have some concerns around search results and what appears, and even more so when it comes to supported languages. We think that being able to easily translate labels via Transifex would help by being able to include tags that users would search but would not necessarily be in the article. Does that make more sense? Let me know, happy to elaborate further.

  • Anthony Inman

    Hi All,


    I have configured my Knowledge Base to support multiple languages but for some reason the language bar is not showing up on the site. What do I need to do add a language bar on my site?


    Tony I

    Scentsy Knowledge Base Content Admin.


  • Lou Abigail Menard

    Hi @Anthony,


    Do you mean this?:

    Not sure if that's what you looking for. If so, you can set that by goung to 

    Guide Admin > Guide Settings > (browse down to:) Additional Languages  ,  and tick the boxes for the Languages you want to show on the Help Center for selection.


  • Jacob J Christensen

    Hi Anthony,

    If you're using the Copenhagen theme, you should find the language selector code in the Footer.hbs

    Hope that helps you out.


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