Getting started with Guide: Setting up

Have more questions? Submit a request


  • Brett - Community Manager

    Thanks for sharing Ariel!

    Our documentation team has updated the article to hopefully make things more clear :) 

  • Jack Smith

    When I click on "Build your knowledge base" blue button it gives me below error
    "Oops, looks like something went wrong! We were unable to create your Help Center. Please try again or contact Customer Support if the error persists."

    What can be the reason?

  • Brett - Community Manager

    Hey Jack,

    I see you created a ticket with our Customer Advocacy team already. We will continue working with you in this ticket as we will have to dig into your account further to determine the cause.


  • Corey Herkender

    Is there any way to create an article that doesn't show in an article list, but will pull up in a search result? 

  • Brett - Community Manager

    Hey Corey,

    This would require some custom code in your theme. I'd recommend taking a look at the following Support Tip.

    Hope this helps!


Please sign in to leave a comment.

Powered by Zendesk