Host mapping - Changing the URL of your Help Center

Have more questions? Submit a request

96 Comments

  • Brett - Community Manager
    Comment actions Permalink

    Hey Cory,

    This may be related to a known issue that came up in the past around SSO. I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this further with you.

    Cheers!

    0
  • Samrat Komaravelli
    Comment actions Permalink

    Images in the document are not indicative of current setup. for ex: the SSL certificate page.

    0
  • Matt Wilson
    Comment actions Permalink

    *WARNING* -- Similar to two others we (only now) see in the comments, we're currently stuck after trying to change from one host map URL to a new one following a rebranding.  The SSL tab in Zendesk continues to show the old hostname with no way to remove or change it.  The other two in the comments had to go through Customer Advocacy to get it resolved, so I'm assuming we will, too... but it's after-hours, so we can't. 

    *REQUEST* - Please, please, please update the "Side Effects" article to warn people that they will need to make the change via the support department and *during* their Zendesk plan's support hours!

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hi Matt -

    Thanks for your comment. We'll send your recommendation to our documentation team for review.

    0
  • Steve Wekarchuk
    Comment actions Permalink

    Is it correct to assume that if we implement 'Host Mapping', that the URL agents email customers from the Knowledge Capture (Link Article) function will be the new URL and not the "subdomain.zendesk.com" URL?

    Thanks, Steve

    0
  • Erika Camille Sundian
    Comment actions Permalink

    Hello Steve,

    Yes, once you have implemented host-mapping, all the existing embedded links in your Help Center articles will redirect as expected. We can confirm that article links in Knowledge Capture will continue to work and will simply redirect to the corresponding article in your newly hosted domain as expected.

    0

Please sign in to leave a comment.

Powered by Zendesk