Help Center guide for end users

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36 Comments

  • Xavier Liégeois
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    Hello,

    I looked for the whole day, but i couldn't figure out how to allow the End-users to edit their complete profile.

    They can well change their name, image, telephone and e-mail (even their password), but nothing more. Shouldn't they be able to edit the "details" or the "notes" fields ?

    Beside, i created a Custom User field. Couldn't it be editable also by the end-users themselves ?

    The option "Allow users to view and edit their profile data" is well checked in the parameters.

    Thanks in advance for your answer.

    Xavier Liégeois

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  • Christopher McLoughlin
    Comment actions Permalink

    Hi Xavier,

    The built in functionality of the Help Center does not allow for any more fields outside of the 4 you mentioned to be edited by the end-user. This includes custom fields and the two fields you mentioned (details and notes).

    If you are looking to make this available to your end-user you may be able to develop something using our API. If you take a look at our Developer Portal, https://developer.zendesk.com/, you will find Zendesk's API, Apps, and SDK documentation.

    Off the top of my head, you could create a web form to display the fields you'd like to display and allow users to edit those fields. But like I said, this is not built in functionality and what you are seeing right now with regards to how the Help Center is functioning is all that is available "out-of-the-box."

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  • Sherri Anderson
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    If you were to begin your Community with only one topic, is there a way to default the Community page to "Show All Posts" instead of "Show topics"?  

    1
  • Sharon Skinner
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    Hi,

    Can an 'End-User' export a report from their account of the tickets that have raised?  I think this was possible in the old version.

    Thanks for your help. 

    Sharon

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  • Mónica Quiroz
    Comment actions Permalink

    Hola, alguien sabe si puedo cambiar o bien ocultar la fecha de actualización de artículos?

    Gracias

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  • Cr1278120
    Comment actions Permalink

    hi
    please remove restriction from our country pakistan

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  • Cr1278120
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    when i calling some person today call not willing to connect but i am using this app most of time in last 3 months

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  • Catherine Michalak
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    Hi, 

    we don't have comments enabled in our help center as we don't want to create another channel for question and answers so following articles to get notified of comments made is not relevant for us.

    what is relevant however is for users following an article to be notified of changes made to it but it seems that they aren't. how can I give our end-users the option to be able to do that?

    thanks!

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  • Catherine Michalak
    Comment actions Permalink

    not only end users but article owners should be aware if changes are made to their article by others ...

    1
  • Ingrid Parena
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    I'm doing some Category/Section restructuring and cleanup of older articles. Is there a way to skip the notification to subscribed users when I make any changes?

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  • Catherine Michalak
    Comment actions Permalink

    Hi Ingrid, I believe the notifications are only for when new articles are created in sections users follow or when comments are added. I don’t believe there are any notifications when articles are moved around or deleted. And not sure that there are notifications when sections are moved around or deleted either. But perhaps I’m wrong.

    Also I’m not sure if this is the right space to ask questions as mine hasn’t been answered since I posted it in May.

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  • Ingrid Parena
    Comment actions Permalink

    Thanks for the tip, Catherine. I'm new to Zendesk (a little over a month). I'll reach out to support.

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  • Ingrid Parena
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    In case anyone's interested, here's what I learned:

    • Users are notified when somebody adds an article to a section, adds a comment to an article or a post, or adds a post to a topic.
    • Only end-users can follow or unfollow.
    • There's currently no way to view content that have subscriptions, so I +1'd the “Admin visibility of article/category follows” feature request.
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  • Roo McCrudden
    Comment actions Permalink

    Asking again as Sherri did above, is this possible? 

    If you were to begin your Community with only one topic, is there a way to default the Community page to "Show All Posts" instead of "Show topics"?  

    Thanks.

     
    0
  • Armando Corral Madrid
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    How can I reactivate or reinstall the application? There seems to be some restriction to reinstall.
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  • Dennis Killmer
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    Just wondering if we will ever be able to follow categories and receive notifications when articles are updated?

    Thanks!

    1
  • Elizabeth B
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    +1 for email notification when articles in a section I'm following are changed. 

    1
  • lamps
    Comment actions Permalink

    Hi I'm an end user. I've been trying to set up section subscription (by the way, is the subscription a real-time webhook?) following the instructions at:

    https://developer.zendesk.com/rest_api/docs/help_center/subscriptions#create-section-subscription

    but received error : can't authenticate you. What credential am I supposed to use please? Thanks.

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  • Chris Smith-Hill
    Comment actions Permalink

    Hi, 

    If I publish an article but make it only visible to a certain set of users, but users outside of that set are following the section, do they get an email of the article?

    Thanks,

    Chris

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  • Nicole - Community Manager
    Comment actions Permalink

    Hi Chris -

    No. Notifications will only go to users to whom the article is visible.

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  • Chris Smith-Hill
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    Thanks!

     

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  • Stassa Miller
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    How do I UNDO something in the Article while creating the article without starting over, saving several times or deleting an entire numbered or bulleted list?

     

    If I create a bulleted list and decide the last item is incorrect, I woul dlike to be able to click on UNDO to undo the last action(s).  Instead, backspace deletes the entire list.

     

    Or if another department adds articles with images, If I edit the line spacing the pic dissappears, but isnt in the file to choose from so I dont have the article to paste back in.  UNDO would allow my last action to be undone. 

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  • Devan - Community Manager
    Comment actions Permalink

    Hello Stassa,

    There is a feature in Guide that will allow you to restore previous versions of your drafted work. I've linked before to an article that goes into this process in further detail.

    Viewing article revisions and restoring a previous version

    Best regards!

    1
  • Stassa Miller
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    Thank you, Devan, that helps!!  I also finally found Ctrl X & Y. 

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  • Devan - Community Manager
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    Happy to help!

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  • Catherine Michalak
    Comment actions Permalink

    Hi,

    Is it now possible for end users to get notified when an article is updated?

    Thanks

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  • Brett - Community Manager
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    Hey Catherine,

    Users will only be notified if a comment has been posted on an article or there's a new article posted within the section they are following.

    Let me know if you have any other questions!

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  • Mary Paez
    Comment actions Permalink

    I am not able to see a dropdown list when using @mentions.  Shouldn't a list of users come up when I type the name?

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  • Maggie Ungerboeck
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    Hi Mary,

    Yes, a drop-down list of users displays once you type @ and begin typing their name.

    See below for a screen shot of what happened when I typed @Maggie Ungerboeck:

    Thanks,
    Maggie

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  • Mary Paez
    Comment actions Permalink

    Thank you.  I was testing and it didn't work. But found out the feature will be available later this month. Thank you

    0

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