Best practices documentation
These are the best practices articles for self-service:
- Getting started with Guide: Best practices for self-service
- Finding issues to populate your knowledge base
- Developing content for your knowledge base
- Driving traffic to your knowledge base and community
- Organizing content in your knowledge base
- Six things to think about before setting up community
- Measuring and optimizing your self-service channels
Community and support tips
Be sure to check out these community tips for self-service:
- Repurposing knowledge base content
- Fine Tuning: Blueprinting your Help Center
- Fine Tuning: Help Center Customization
- Fine Tuning: Two ways to launch your Help Center Community
- Fine Tuning: The beauty of self-service
- 6 Tips for building a thriving Help Center
- The data-driven path to building a great Help Center
5 Comments
Another two helpful references:
the "How to create a self serve environment" link leads me to an "you are not authorized to access this page" error.
Thought I'd also share the Knowledge Management Roundtable discussions: https://support.zendesk.com/hc/en-us/community/posts/360002981308-Knowledge-Manager-Roundtable-discussions-
The "Fine Tuning: Blueprinting your Help Center" and "Fine Tuning: Two ways to launch your Help Center Community" links leads to an unauthorized error
Thanks for letting us know, Tim!
The tip on Blueprinting your Help Center has been replaced by this article: https://support.zendesk.com/hc/en-us/articles/360002111947
And Two ways to launch your Help Center Community with this one: https://support.zendesk.com/hc/en-us/articles/360002111967
We'll get the post above updated.
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