Self-service best practices docs and tips

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Best practices docs

These are the best practices articles for self-service:

• Finding issues to populate your knowledge base
• Developing content for your knowledge base
• Driving traffic to your knowledge base and community
• Organizing content in your knowledge base
• Six things to think about before setting up community
• Measuring and optimizing your self-service channels 

Community and support tips

Be sure to check out these community tips for self-service:

• Repurposing knowledge base content
• How to create a self-service environment
• How users interact with your knowledge base
• Driving self-service without Community involvement
• "Blueprinting" your Help Center
• The beauty of self-service: Why the best ticket is the one never created