Best practices docs
These are the best practices articles for self-service:
- Getting started with Guide: Best practices for self-service
- Finding issues to populate your knowledge base
- Developing content for your knowledge base
- Driving traffic to your knowledge base and community
- Organizing content in your knowledge base
- Six things to think about before setting up community
- Measuring and optimizing your self-service channels
Community and support tips
Be sure to check out these community tips for self-service:
- Repurposing knowledge base content
- How to create a self-service environment
- Driving self-service without Community involvement
- Fine Tuning: Blueprinting your Help Center
- Fine Tuning: Help Center Customization
- Fine Tuning: Two ways to launch your Help Center Community
- Fine Tuning: The beauty of self-service
3 Comments
Another two helpful references:
the "How to create a self serve environment" link leads me to an "you are not authorized to access this page" error.
Thought I'd also share the Knowledge Management Roundtable discussions: https://support.zendesk.com/hc/en-us/community/posts/360002981308-Knowledge-Manager-Roundtable-discussions-
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