Self-service best practices docs and tips

60458243

Best practices documentation

These are the best practices articles for self-service:

• Getting started with Guide: Best practices for self-service
• Finding issues to populate your knowledge base
• Developing content for your knowledge base
• Driving traffic to your knowledge base and community
• Organizing content in your knowledge base
• Six things to think about before setting up community
• Measuring and optimizing your self-service channels 

Community and support tips

Be sure to check out these community tips for self-service:

• Repurposing knowledge base content 
• Fine Tuning: Blueprinting your Help Center
• Fine Tuning: Help Center Customization
• Fine Tuning: Two ways to launch your Help Center Community
• Fine Tuning: The beauty of self-service
• 6 Tips for building a thriving Help Center
• The data-driven path to building a great Help Center