Moderating end-user content

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34 Comments

  • James Green
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    Understood! Thanks for the reply.

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  • Andrew J
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    An ideal solution for Zendesk to implement would be to add the ability to use 'allow' keywords, or simple match logic, eg 'heII, -heIIo'. Using capital i there to hope I get thru. Whatever you do, don't mention docu+mentation in the forums 😂

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  • Genna Gores
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    Is there a way to make sure the customer get an email when their community forum post has been approved through the moderation process?

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  • Brett - Community Manager
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    Hi Genna,

    There's no way to set up an email notification for when a post has been approved through moderation. I do see how this could be a useful feature however!

    I would recommend adding your feedback to our Guide Product Feedback Forum which will help provide visibility to our Product Managers as well as other users in need of a similar functionality.

    Let us know if you have any other questions!

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