Allowing Zendesk to send email on behalf of your email domain

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152 Comments

  • Sergei
    Zendesk team member

    Richard,

     

    That is correct. You cannot add agent's email address as your support address and vice versa. 
    After you will add required address in Email menu, you will see options to confirm forwarding (if applicable) and DNS setup button, as shown on my last screenshot.

    See this article on how to add private support addresses, in case this will come handy.

     

    Regards

    0
  • Richard Haycraft

    It works ! :)

    Thanks Sergei

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