Allowing Zendesk to send email on behalf of your email domain

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155 Comments

  • Sergei
    Zendesk team member

    Richard,

     

    That is correct. You cannot add agent's email address as your support address and vice versa. 
    After you will add required address in Email menu, you will see options to confirm forwarding (if applicable) and DNS setup button, as shown on my last screenshot.

    See this article on how to add private support addresses, in case this will come handy.

     

    Regards

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  • Richard Haycraft

    It works ! :)

    Thanks Sergei

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  • Derek Yanoff

    My SPF record will not verify. If I understand this article correctly we should add the following as a value in a TXT record: 

    v=spf1 include:mail.zendesk.com ?all

    What should the name of that TXT record be? Also, if the name should just be our base domain or "@" but we already have records with those names, what should we do?

    For reference we are using AWS Route 53 to manage our DNS.

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  • Etienne Adriaenssen

    Email sending stopped working without notice and all configuration look fine. Disable send via gmail didnt help. What to do aaaaa!

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  • Brett Bowser
    Zendesk Community Team

    Hey Etienne,

    Can you confirm that your default triggers are still enabled under Admin>Business Rules>Triggers? More information here: About the Support default triggers

    Are emails still generating tickets in your account? Or is the issue that your agent responses are not making it back to customers?

    Any additional information can help us point you in the right direction :) 

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