You can create an article in your Web portal from an existing ticket. For example, if you put detailed information in a ticket comment, you can easily create an article with that information on your Web portal. The new article will be pre-populated with details from the ticket and ready for you to edit before posting.
Tickets don't support posting to the Help Center yet.
- Open the ticket that you want to make an article.Zendesk Classic: If you opened a ticket that is New, Open, Pending, or Solved (not Closed), click Submit in the ticket. You do not have to make any changes before submitting.
- Click Ticket options in the bottom toolbar, then select Copy to
forum.Note: This option is not available if you started using Zendesk on or after August 21, 2013, or if you activated the Help Center.Zendesk Classic: If you opened a Closed ticket, click Post to forum at the bottom. If you opened a ticket that was New, Open, Pending, or Solved, click Post as forum topic at the top.A new Web portal article opens, pre-populated with details from the ticket. The body text includes a link to the original ticket and all comments from the ticket.
- Make any edits to the article you'd like.
The body text includes all comments from the original ticket, so you'll probably want to clean it up to make it an article.
- Click Add.
The new article is added to your Web portal.