Users can be suspended, which means that they are no longer able to sign in and any new support requests you receive from the user are sent to the suspended tickets queue. This can be done by either marking tickets as spam, which deletes the ticket and suspends the user at the same time, or by marking the user as suspended in their user profile. Agents can suspend end-users and administrators can suspend both end-users and agents.
Users are not notified that they have been suspended, they simply cannot sign in anymore. You can unsuspend users, which restores their previous login credentials and access privileges. If the ticket requester is suspended, they will not receive email notifications for the ticket. A CC'd user will receive a notification for the update.
- Click the Search icon () in the top toolbar.
- Enter the name of the user you want to suspend in the search box and click the user's name when it appears.
Alternatively, you can open a user's profile from one of their tickets.
- Click the Ticket options menu in the upper right, then select Suspend access.