Formatting text with Markdown

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  • Edgar Comper
    Zendesk Customer Advocate

    Hi Stacy,

    When you enable the Markdown option under Admin > Settings > Tickets, you must enable the 'Include plain text fallback' option to prevent your existing macros from being messy. (learn more here

    Unfortunately, there is no way to bulk enable this option. This must be done manually.

    Edgar | Technical Support Engineer | EMEA

  • Nick Vincent-Maloney

    Where is strike-through?

  • Brett Bowser
    Zendesk Community Team

    Hey Nick,

    Great question!

    I did some testing on my end and it doesn't look like strike-through is supported when using markdown which explains why it's not documented here.

    Let us know if you have any other questions.

  • Nick Vincent-Maloney

    Confirming it's not there is the first thing I did. I'm asking where it is, because it's silly it's not there. I never understand why companies choose to not implement certain things. I suppose there might be a good reason (though I' dubious about this), but sheesh...

  • Umut Talazgil

    Hi, I want add an image like this but 2 links at same time. I will click to image, and i will go two link at same time. Is it possible? How can I do it?

    ![Optional alternative text if image doesn't load](
  • Amie B

    Hi Umat,

    What you're trying to do isn't currently possible with Markdown in Zendesk. 



  • Chris Fassano

    The CKEditor was enabled in our account (we use Agent Workspace). I noticed that the syntax isn't rendered when it's copy & pasted into the comment field.  Is that expected behavior?

  • Jonas Jansson

    We are creating tickets via the API but we have to use an agent and use it with submitter_id for markdown to take effect otherwise the markdown formatting is just presented in plain text ... is there another solution for it to work?

    The above sulution unfortunately disables SLA policies

  • Gab
    Zendesk Customer Advocate

    Hi Chris,

    That's right, it is the expected behavior. The composer will only render markdown texts when manually entered or typed into the comment box and not when pasted from the clipboard.

    I've seen discussions about plans to improve this behavior in the future, but there's no ETA yet at this time. I recommend that you to follow Zendesk’s release notes to be notified of product enhancements as they are released.

    Thanks Chris!

  • Gab
    Zendesk Customer Advocate

    Hi Jonas,

    Since end-users actually don't have the ability to use Markdown in their comments, the text will not be rendered if the submitter or author id passed along with the api call is an end-user. Markdown will be respected only if you use a staff member's user ID as update/comment author. I'm afraid that there is currently no workaround for this.

    Alternatively, you can use html formatting instead of markdown. Html tags for text formatting should work for end users.

    Thanks Jonas!


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