Adding an agent signature to ticket email notifications

You can specify an agent signature in all public ticket comments and outgoing messages when the agent responds using the agent interface. This signature will not appear if the agent responds to a ticket by email. An administrator can add a common signature for all agents on the account. If you're using multiple brands in Zendesk Support, an administrator can also add brand information to the signature. An agent can add a personalized signature.

You can use some placeholders in the signatures. Placeholders are references to agent and other data stored in Zendesk Support. Example: {{agent.email}}. The following classes of placeholders are supported in signatures : "agent", "current_user", "account", and when used as HTML, "dc" (for dynamic content). The "ticket" placeholder class (such as {{ticket.assignee.name}}) is not supported. For a list of placeholders allowed in agent signatures, see Zendesk Support placeholders reference: Agent data.

For general information on placeholders, see Using placeholders.

This article contains the following sections:

• Adding a common agent signature and branded signatures
• Adding a personal agent signature
• Adding signatures to triggers

Adding a common agent signature and branded signatures

An administrator can add a common signature for all agents on the account. For example, you can include your company name and tagline in all ticket comments and outgoing email notifications.

Multibrand users can create a custom signature for each brand.

To add a common agent signature

1. Click the Admin icon () in the sidebar, then select Settings > Agents.
2. In the Signature text box, enter the signature text and any placeholders.

   {{agent.signature}}
   Love your Zendesk

3. If you want to let agents add their own signature or add personal information to the common signature, include the {{agent.signature}} placeholder. It's included by default. See Adding a personal agent signature.

If you have multiple brands in Support, you can add information such as tag lines, phone numbers, and URLs to your agents' personal signatures. This does not override the agent's personal signature, it simply adds the brand information to it. For more information about how to ensure that a correctly branded signature is included in all of your outgoing messages, see Using the email template with multiple brands (Enterprise).

To create branded signatures

1. Click the Admin icon () in the sidebar, then select Manage > Brands.
2. Expand the brand you want to update.
3. In the Agent signature text box, enter the information you want to include in that brand's signature. You can enter the information above or below the agent signature placeholder:

   

4. Click Save changes.
5. Repeat as needed for your other brands.

Adding a personal agent signature

As an agent, you can add a personal signature to all your ticket comments and outgoing email notifications. The signature can include any text such as your name and position, your group, contact information, and so on. Agents can use Markdown for advanced customization (see Formatting text with Markdown).

Note: To enable agents to add personal agent signatures, an administrator has to first follow the steps above in Adding a common agent signature and branded signatures.

To add a signature

1. In Zendesk Support, click your user icon in the upper-right corner and select View Profile Page.
2. Under Signature in the left sidebar, enter the signature text and any placeholders.

   Regards,
   
   Jane Tolland
   Customer Care Associate
   {{agent.email}}