Printing tickets

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24 Comments

  • Sean Morrissey

    with the new views available to filter Public and private comments. The print feature should be upgraded as well to print public, private or ALL tickets. 

    5
  • Jeroen Poppe

    Is it possible to print for example 20 selected tickets at once?

    0
  • Trisha Patel

    Hey Jeroen, We can only print one ticket at a time I'm afraid. You're more than welcome to create a feature request about this here.

    0
  • Philipp Sauer Yfu

    Is it possible to add the printing feature to Zendesk Inbox as well please? At the moment printing conversations is not possible there, which is really a lack of functionality! What do you think?

    1
  • Jessie Schutz
    Zendesk team member

    Hey Phillipp! I checked the Inbox Knowledge Base and didn't find anything about printing from Inbox. You can print from the browser, as you can with any page, but of course that doesn't do any special formatting. 

    If your emails are being forwarded into Inbox from another email client, you could go into that email account and print from there...most email clients do a good job of formatting emails for printing purposes. That's pretty labor-intensive, though, so it would really only be practical for a one-off.

    I would definitely suggest that you contact our Inbox team to let them know about your suggestion. Be sure to include your detailed use case!

    0
  • Daniel Bernhardt

    Hello

     

    Is ther a way to send ticket information displayed in the print ticket format via email?

     

    In other words I love the print ticket layout and would like to use it as a report I can send to people who work form a hard copy.

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hey Daniel -

    Welcome to the Zendesk Community! From the print screen, you could save it as a PDF and then email said PDF as an attachment. 

    0
  • Jon I.

    Can we get a printable version of a ticket using the API?

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Jon - 

    Data from the API comes out in a .json file; from there you need to use a converter to put it into a .csv format. So, you may be able to get the data, but it wouldn't come out in a neat, easily printable format. 

    0
  • EricBorn

    Is there a way to enable this print feature for end users as well?  I see this for agents only.  

    1
  • Jessie Schutz
    Zendesk team member

    Hi Eric! Welcome to the Community!

    This feature is only available from the agent interface. If an end user wanted to print a ticket, they could do so using the print feature in their browser.

    0
  • EricBorn

    Thanks, that's what I figured. issue is that it prints the ticket in reverse order and if it's multiple pages the user has to print the page then hit the next button print that etc. Not sure why they wouldn't expose that same functionality to end users as it's a nice way to print them.

    1
  • Jan Willem Voortman

    Is there a way to change the ordering of the ticket?

    Newest ticket on top when printing the ticket.

     

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hey Jan - 

    Not at this point in time. 

    0
  • Amanda Vallie

    Is there any updates coming that will allow for printing with the newest update on top? 

    0
  • Eve

    Hey Amanda! 

    Thanks for commenting. Unfortunately, we don't have any planned updates for this functionality. I'd definitely recommend posting your use case for this as a feature request in our Product Feedback forum. This allows us to determine whether this is something other customers are interested in and puts the need for it on the radar of our Product Team. 

    Wish I had better news on this one! 

    1
  • Albert Aguilar

    Hi,

     

    Is there a way to exclude the Internal Notes when printing or saving the ticket?

     

    Thanks,

    Albert

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Albert,

    Thanks for your question! It inspired me to find the answer and write a little Q&A article about it. The short answer is no, but there is a workaround using your browser's print functionality. Here's the article which outlines the workaround:

    How can I exclude the internal notes when printing or saving the ticket?

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    That's awesome, Nicole. I added a link to your tip in the article.

    1
  • Polina

    Hello team,

    Please make the filename of the printed tickets unique (e. g. its ID) and not just "print" for each and every one of them. It's a small change but it should be very helpful!

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Polina,

    Appreciate the feedback! I'll be sure to pass this on to our product team but I would also recommend posting in our Support Product Feedback Forums. It is where our devs look for user feedback to implement into future updates and releases. 

    Best regards. 

     

    0
  • Vinod Holkar

    Hi,

    Is this print format is customized ? if yes, from where we could do the customization...

    1
  • Jennifer Morris

    We need to be able to customize the print ticket open to consolidate the layout and add the Org information. Is there a way to do this?

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Jennifer Morris,

    Sorry for the delay with this reply. Currently, there is no way to customize the print ticket feature to incorporate these changes in the base product. I would recommend sharing this use case in our product feedback forums so our dev team can consider adding it in a future update.

    Best regards.   

    0

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