You can print a printer-friendly version of any ticket. You can print individual tickets only; there is no bulk printing option.
To print a ticket
- Open the ticket that you want to print.
- Click the Ticket options menu in the upper right, then select Print ticket.
A printer-friendly version of the ticket opens.
- Click Print.
A version of the ticket prints, showing all ticket fields that have values. Fields that do not have values are not printed.
Tip: If you'd like to print a ticket without any internal notes, see How can I exclude the internal notes when printing or saving the ticket?.
31 Comments
with the new views available to filter Public and private comments. The print feature should be upgraded as well to print public, private or ALL tickets.
Is it possible to print for example 20 selected tickets at once?
Hey Jeroen, We can only print one ticket at a time I'm afraid. You're more than welcome to create a feature request about this here.
Is it possible to add the printing feature to Zendesk Inbox as well please? At the moment printing conversations is not possible there, which is really a lack of functionality! What do you think?
Hey Phillipp! I checked the Inbox Knowledge Base and didn't find anything about printing from Inbox. You can print from the browser, as you can with any page, but of course that doesn't do any special formatting.
If your emails are being forwarded into Inbox from another email client, you could go into that email account and print from there...most email clients do a good job of formatting emails for printing purposes. That's pretty labor-intensive, though, so it would really only be practical for a one-off.
I would definitely suggest that you contact our Inbox team to let them know about your suggestion. Be sure to include your detailed use case!
Hello
Is ther a way to send ticket information displayed in the print ticket format via email?
In other words I love the print ticket layout and would like to use it as a report I can send to people who work form a hard copy.
Hey Daniel -
Welcome to the Zendesk Community! From the print screen, you could save it as a PDF and then email said PDF as an attachment.
Can we get a printable version of a ticket using the API?
Hi Jon -
Data from the API comes out in a .json file; from there you need to use a converter to put it into a .csv format. So, you may be able to get the data, but it wouldn't come out in a neat, easily printable format.
Is there a way to enable this print feature for end users as well? I see this for agents only.
Hi Eric! Welcome to the Community!
This feature is only available from the agent interface. If an end user wanted to print a ticket, they could do so using the print feature in their browser.
Thanks, that's what I figured. issue is that it prints the ticket in reverse order and if it's multiple pages the user has to print the page then hit the next button print that etc. Not sure why they wouldn't expose that same functionality to end users as it's a nice way to print them.
Is there a way to change the ordering of the ticket?
Newest ticket on top when printing the ticket.
Hey Jan -
Not at this point in time.
Is there any updates coming that will allow for printing with the newest update on top?
Hey Amanda!
Thanks for commenting. Unfortunately, we don't have any planned updates for this functionality. I'd definitely recommend posting your use case for this as a feature request in our Product Feedback forum. This allows us to determine whether this is something other customers are interested in and puts the need for it on the radar of our Product Team.
Wish I had better news on this one!
Hi,
Is there a way to exclude the Internal Notes when printing or saving the ticket?
Thanks,
Albert
Hi Albert,
Thanks for your question! It inspired me to find the answer and write a little Q&A article about it. The short answer is no, but there is a workaround using your browser's print functionality. Here's the article which outlines the workaround:
How can I exclude the internal notes when printing or saving the ticket?
That's awesome, Nicole. I added a link to your tip in the article.
Hello team,
Please make the filename of the printed tickets unique (e. g. its ID) and not just "print" for each and every one of them. It's a small change but it should be very helpful!
Hello Polina,
Appreciate the feedback! I'll be sure to pass this on to our product team but I would also recommend posting in our Support Product Feedback Forums. It is where our devs look for user feedback to implement into future updates and releases.
Best regards.
Hi,
Is this print format is customized ? if yes, from where we could do the customization...
We need to be able to customize the print ticket open to consolidate the layout and add the Org information. Is there a way to do this?
Hello Jennifer Morris,
Sorry for the delay with this reply. Currently, there is no way to customize the print ticket feature to incorporate these changes in the base product. I would recommend sharing this use case in our product feedback forums so our dev team can consider adding it in a future update.
Best regards.
Hey,
Currently in the unified conversation/agent workspace tickets, if the ticket was created via live chat the initial live chat transcript is omitted when printing the ticket.
Is there any workaround for this currently or is this a bug you are looking to fix?
Cheers!
Hello Ashur,
I'm not sure why the chat transcript would not be included when you print! I did a test in my test account to be sure and the transcript was included when I printed the ticket.
Are your transcripts being added to the tickets as internal notes rather than public comments? If so it may be that you're accidentally only printing public comments? That's described here: How can I exclude the internal notes when printing or saving the ticket?
If that is not the case maybe we can take this into a ticket and do some troubleshooting to dig into what's going on! Let me know!
Hey Elissa,
I've just double checked and its definitely showing all internal and external comments, however, excluding only the initial live chat transcript. This is across the board for all our Team Members and only started to happen once we switched to the unified conversation/agent workspace.
Definitely open to further troubleshooting, please let me know what you need me to do from here.
Thanks!
Hi Ashur Chamoun
I've created a ticket for you so we can work on some troubleshooting in your account. You should see an email from me soon with some info to get us started.
See you in the ticket!
Hi all,
Is anyone else getting excessive whitespace & page breaks when printing tickets from Chrome and Edge Chromium? Firefox prints normally. It doesn't seem to matter which printer (including PDF / XPS) I use, or whether I use the system print dialog vs browser.
Yes, I have the same problem since this week. I rated this as a new "bug" (or "feature"(?) like scrum developers always like to say ;-).
We are using Edge Chromium which is the default browser in our company. There is always the requester or agent and date information on one page but the content of his / her message on the other page. Looks horrible and is very misleading to read.
Have already reported this as a bug to Zendesk?
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