Working with audio attachments Follow

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9 comments

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    Brett Youngberg

    I don't know if you guys collaborated with RingCentral on their app, but can you help/nudge them to push the voicemail mp3's into the ticket? Downloading the mp3 files is such a pain. Same with PDFs - anyway we can view those in the tickets without downloading?

  • Avatar
    Cristofer Cruz (Edited )

    Our team has just switched to ZenDesk along with RingCentral.

    If anyone else is looking to have playable voicemail mp3 within the ticket, check out the userscript I've created.

    You will need to install Tampermonkey extension for Chrome or Greasemonkey for Firefox.

    https://www.dropbox.com/s/kirng36plpcujix/playablevoicemails.user.js?dl=1

    You can install this script once you have one of the extensions listed above. The last step is to modify the installed script and change YOURZENDESKINSTANCE in the match field.

    So far, we prefer this over having to download the mp3 and open in a desktop audio player.

  • Avatar
    Martijn Steffens

    Hi @Christofer,

    i'm actually looking for a way to play .wav files. Can i alter the script, and if you, what do i need to change?

    Kind regards

  • Avatar
    Cristofer Cruz

    Hey @Martijn I've updated the script to look for a couple more formats including PCM WAV files. You can access the same dropbox link to install the updated script.

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    Steve

    Hi @christofer, I installed Tapermonkey on Chrome. I add the script. I changed the zendesk instance. When I am on the Zendesk ticket, I see Tapermonkey recognizes a script for this site. When I click the attachment it goes to download. We use Nextiva, Nextiva sends WAV files for voicemails. Am I missing a step?

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    Martijn Steffens

    Hi @Cristofer, works like a charm, thanks!

  • Avatar
    Cristofer Cruz

    @Martijn glad it's working for you.

    @Steve If it was working as expected you would see a player widget like this: https://www.screencast.com/t/RYdJqJbk instead of the attachment link to download. Sounds like you are still seeing the attachment link which means the script isn't recognizing the attachment for some reason. Simple thing to try is refreshing the Zendesk app after installing the script as it won't apply to already rendered pages.

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    John Armstrong

    The link to the voice-api rest docs is invalid. I can't find any information on this.

     

    Can you share a new link?

  • Avatar
    Jessie Schutz

    Hi John! So sorry for the delayed response here. 

    I checked in with Dr. J to get the right URL, and have updated the article with the correct link! Let me know if you need anything else. :)

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