Using Web Widget to embed customer service in your website

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  • Marc
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    Thanks for the reply Brett, 

    Even if an organization is already registered with Zendesk it seems like the "organization" parameter of zE.identify() does nothing. The email the user needs to be registered in Zendesk in order to connect the dots.

    Am I supposed to be passing the Zendesk organization ID or the name?


  • Brett - Community Manager
    Comment actions Permalink

    Hi Marc,

    I did some additional digging and it looks like the organization can only be set using zE.identify if that user does not already exist within Zendesk. Here's the conversation which I've linked for you: Setting organization without name or email

    Apologies for any confusion this has caused!

  • Fiona
    Comment actions Permalink

    Hi there


    I would like the customer to click on the 'help' button and be presented with the option to fill in a contact form or search the help center (currently they have to search the help center first, then they are presented with the contact us option. Is there a way to do that?


  • Devan La Spisa
    Comment actions Permalink

    Hello Fiona,

    As our base program stands this would not be possible. You can disable the HC search widget entirely, but you are not able to change the order of appearance. 

    Best regards.


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