Using Web Widget to embed customer service in your website

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  • Marc
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    Thanks for the reply Brett, 

    Even if an organization is already registered with Zendesk it seems like the "organization" parameter of zE.identify() does nothing. The email the user needs to be registered in Zendesk in order to connect the dots.

    Am I supposed to be passing the Zendesk organization ID or the name?


  • Brett - Community Manager
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    Hi Marc,

    I did some additional digging and it looks like the organization can only be set using zE.identify if that user does not already exist within Zendesk. Here's the conversation which I've linked for you: Setting organization without name or email

    Apologies for any confusion this has caused!

  • Fiona
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    Hi there


    I would like the customer to click on the 'help' button and be presented with the option to fill in a contact form or search the help center (currently they have to search the help center first, then they are presented with the contact us option. Is there a way to do that?


  • Devan - Community Manager
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    Hello Fiona,

    As our base program stands this would not be possible. You can disable the HC search widget entirely, but you are not able to change the order of appearance. 

    Best regards.

  • Sarah Roberts
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    Hi there,

    I'm trialling Zendesk and wanted to know if there was any way to host the javascript for the widget within our own environment. We do not currently use any third party code on our site for security.


    Many thanks,

  • Dan Ross
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    Hey Sarah, 

    The widget itself is hosted on Zendesk's servers, you can call it via a simple Javascript snippet. you can also specify specific domains you want whitelisted, so that the widget can't be installed on sites you don't own.

    If you were going to use Zendesk Chat, you could look at their Web SDK, which will let you host the widget code wherever you like. 

    To use the SDK, you will need to know web development skills or have access to developers that can help you build and maintain your custom widget.


    Hope that helps. 


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