Branding the agent interface Follow



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    Karen McElhinney

    I am having a problem getting favicon uploaded. We had one working fine but I deleted it to be replaced by our new one. I click browse, select the file and then scroll down to the bottom and click 'save tab' but nothing gets uploaded. Tried a .png and a .ico.


    Please help!

  • Avatar
    Jessie - Community Manager

    Hi Karen! Sorry for the delayed response here.

    I checked with our Sustaining team and was able to find out that what you're experiencing is a known issue. The good news is that we're rolling out a fix for it today! Please let us know if you continue to experience any issues.

  • Avatar
    Emiliano Mochi

    Hi Jessie,

    we are having the same issue as Karen.

    We uploaded a new .ico file but there is an error telling us to try a different file format. We can upload a png but it turns into a blurry favicon.

    Is the fix you mentioned been rolled out to every account?

    Thank you.


  • Avatar
    Ryan Winkler

    Hi Emiliano,

    I was able to replicate on my end, so let me resend this up to our team to look at. If you would like further updates on the issue at hand, please email , and we'd be glad to help -- Reference your comment as well!


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