Setting up multiple brands (Enterprise)

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46 Comments

  • Justin

    Is it possible to add each of our brand's separate logos into our email templates? So if we reply to a customer on Brand A, our signature should have that logo...Brand B, different logo? Looking for any solution, such as the email template, agent signatures, signatures at a brand level, etc.

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  • Jennifer Rowe

    Hi Justin,

    This article might help you:

    Using the email template with multiple brands

    I think you can use triggers to do what you're trying to do.

    Hope that helps!

    0
  • Erin Slovitt

    Hi,

    Is it possible to have multiple tiers of brands? We are quite a large company with 3 totally separate business units that each have multiple branding/products. 

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  • Jessie Schutz

    Hi Erin!

    If you're on Guide Enterprise you can have a separate Help Center for each of your brands if you'd like. If you're on Professional or lower, or you don't wish to use multiple Help Centers, you're a bit more limited. The Help Center only has three levels of content Organization for the Knowledge Base: Category > Section > Article.

    That said, you can definitely do some custom design on your Help Center to make a layout that separates your sections in a clear way.

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  • Silas A

    Hello.

    Requiring the Brand field on tickets created by agents

    There is no way to require a Brand as it goes to the Default Brand unless changed. Please change this feature to allow turning off a Default Brand so it actually does force the agent to select a Brand on a ticket.

    Thank you.

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  • Darnell Witt

    Hello, We have an enterprise account with the multibrand option enabled. 

    My team is building and supporting 2 totally unrelated brands with completely different URLs and no shared user base.

    The main reason for us to use multibrand is to make it easier for agents who will provide support for both services.

    However, I'm not clear from this article if we can have two help centers for two brands hosted on two totally different domains. I know that our subdomain.zendesk.com domain will be different but what about our custom URLs? (The ones you set up under "Host Mapping")

    For example: 

    support.apples.com
    support.oranges.com

    Thank you!

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  • Jessie Schutz

    Hi Darnell! Welcome to the Community!

    You can find the steps on how to do host map your brand domains in this Support Tech Note. Let us know if you need anything else!

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  • Pedro Rodrigues

    "You can also use brand in business rules, including macros, views, triggers, and automations, as well as in Insights reporting."

    I don't see it in the Actions options when creating an automation:

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  • Jessie Schutz

    Hi Pedro!

    I think this option doesn't show up unless you have already created the brands...have you done that yet?

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  • Pedro Rodrigues

    Hi Jessie, I have. We have seven brands... I just double-checked and everything's back to normal... Thanks for your assistance, though!

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  • Joseph Farah

    Hello,

    I am trying to setup Hosted SSL for our zendesk account. It appears that this was done in the past by our previous administrator, however has since been disabled.

    Upon attempting to re-enable it, I get a DNS setting error for one of our brands. This brand is no longer in use, and we are looking to get rid of it, however it appears that since we are no longer on Enterprise plan level, we no longer have the ability to remove/edit the brand at all :|

    What can I do to remove a brand without access to the brands tab?

    Thanks in advanced :)

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  • Jessie Schutz

    Hi Pedro! I'm glad everything's working for you. Let us know if you need anything else!

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  • Keith @ Zendesk

    Hey Joseph,

    We'd need to do some investigating on your account to answer that one. I'll be sending a Ticket your way and we'll work through it there.

    Thanks!

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  • Shahbaz Anshari

    that's great. SSL can be installed to multiple brands at once. But for big brands that need SSL installation services to handle the after Migrating to HTTPS problems.

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  • Kirti Parmar

    Hey Jennifer, are we able to create Brand specific Guide knowledge bases? 

    Thanks in advance!

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  • Jennifer Rowe

    Hi Kirti,

    It depends on your Guide plan.

    No with Support Enterprise + Guide Lite or Professional.

    Yes, with Support Enterprise + Guide Enterprise OR Support Enterprise with Multibrand add-on + any Guide plan. 

    Here are the details:

    • Support Enterprise and Guide Lite or Professional: Five brands, one Help Center
    • Support Enterprise and Guide Enterprise: Five brands, five Help Centers
    • Support Enterprise with Multibrand add-on and any Guide plan: 300 brands, 300 Help Centers

    Hope that helps!

    1

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