Setting up multiple brands

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  • Aimee Spanier
    Zendesk Documentation Team

    Hi, Krista. The Multibranding Zendesk Chat article is currently unavailable because it is outdated and in need of an overhaul. It's on the docs radar, but we haven't had the bandwidth yet to make the necessary updates. I'll see if I can bump it up the priority list, though. Sorry for the inconvenience!

  • Perla

    Hi, I'm trying to understand how this feature should work. Let's say we have 3 brands:

    If I create a new outbound ticket, and select Brand B or Brand C, I expect the email to be sent from or However, the email is sent from

    I submitted a ticket to ZD support and they tell me this is a feature and not a bug.  They also redirected me to an app where I can select the "from" email. However, I can't find any documentation that explains this failure anywhere in the docs relating to multibranding. 

    As it is, brands appear to be merely decorative for the intended purpose since the email recipient is being contacted by someone they're not expecting. I would personally think it's a scam if someone other than emailed me wanting to discuss a payment issue I had on a purchase to

    Can you please clarify if this bug is the intended behavior?


  • Alicia Schaefer

    Unless I'm seriously overlooking something, it seems that with our Professional Suite subscription we should have the option to add up to 5 brands, yet when I look at our actual account it says we must sign up for Enterprize to add more than our current one. Actually, all documentation I can find seems to state that we should get up to 5 brands, yet Im just not seeing it anywhere... ? Am I missing something?

    This article states, "Suite Growth and Professional includes up to five brands" yet Im seeing: 


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