You can view details about your customer satisfaction (CSAT) surveys on the Satisfaction tab of the Zendesk Support dashboard included with all versions of Zendesk Explore..
You must have enabled customer satisfaction ratings and received at least one response to view data in the dashboard. For help setting up customer satisfaction ratings, see Using customer satisfaction ratings.
To view the Satisfaction tab of the Zendesk Support dashboard, you must be using Zendesk Support Professional or Enterprise. The dashboard must have been shared with you by a Zendesk Explore administrator before you can view it.
Opening the Satisfaction dashboard
Use the following procedure to access the Satisfaction dashboard.
To open the Support dashboard
- In Zendesk Support, open the product tray.
- Click the Explore icon () .
- In the list of dashboards, select the Zendesk Support dashboard. The Zendesk Support dashboard opens.
- In the dashboard, click the Satisfaction tab.
For details of all the reports on this tab, see Analyzing your Support activity with Explore.