Understanding and restricting user permissions in Insights (Professional and Enterprise) Follow

Comments

7 comments

  • Avatar
    Ali Ayaz

    Question... Would the user's role in HC (Viewer or Manager) have any impact on whether or not the user has access to the insights?

  • Avatar
    Jessie Schutz

    Hey Ali!

    Viewing permissions are set within Insights, so Help Center role will not have any impact on it.

  • Avatar
    Conrad

    Hello,

    Would it be possible to limit Lights agents so that they can only see Insights?

  • Avatar
    Jessie Schutz

    Hi Conrad!

    Could you go into more detail about what you're trying to do?

  • Avatar
    Conrad

    Hi Jessie,

    We have customers who have to access InSight statistics.

    But we do not want them to be able to access Talk informs.

    The problem is that in the page of reports Light Agents, can see information that they should not be able to see.

    2 years ago our clients could access Insights (GoodData) directly, but Zendesk eliminated this possibility.

  • Avatar
    Jessie Schutz

    Hey Conrad, I just want to make sure that I understand your issue.

    You allow your end-users to view certain dashboards in your Insights project, but there are reports on that dashboard that you don't want them to be able to see. Is that correct?

    I'm going to pull in one of our Insights experts to help out with this, but if you can verify that I'm on the right track, that'll be really helpful for them!

  • Avatar
    Greg

    Hi Conrad! Echoing Jesse's questions from above, I'm interested in knowing a bit more about your question as well. If you're looking to have end-users gain access to reporting, you could set up email reports to be sent out per the instructions in this article. Otherwise, we don't have the ability to grant unique logins to GoodData, as we handle authentication into GoodData from a token that is generated from Zendesk each time that you click the GoodData link from within Insights in your Zendesk account.

Please sign in to leave a comment.

Powered by Zendesk