Zendesk help Support Using Support Agent guide for Support Agent interface overview video Stephanie Zou Edited January 31, 2018 18:14 Follow Watch the video below for a brief overview of the Zendesk Support agent interface. For more details, see Introduction to the Zendesk Support interface. Navigating the Agent Interface (1:09) Have more questions? Submit a request 9 Comments Sort by Date Votes Ben Knudson October 12, 2017 17:15 Comment actions Permalink thanks Yao Paine January 31, 2018 03:13 Comment actions Permalink why I can't access to this page .tell me I am not authorized to access this page. Meeri Saksman-Toikka January 31, 2018 07:08 Comment actions Permalink Where are the training videos that used to be here? Jessie Schutz January 31, 2018 17:55 Comment actions Permalink Hi Yao and Meeri! It looks like those links are pointing to some internal documentation for some reason. I'm following up with our Documentation team to get it fixed. :) Austin Villanueva March 14, 2018 20:43 Comment actions Permalink Hi Zendesk support team, I just wanna ask if, is there a way to do a url search similar to the old classic agent interface. Because previous agent interface have this feature, it allows us to search ticket with prepopulate url string but now we can't do about it. Is there any way we can achieve it again with the new agent user interface. ??? I hope you'll support this because it is really useful for us and any other companies. Thank you. Regards, Austin Jessie Schutz March 22, 2018 19:17 Comment actions Permalink Hi Austin! I'm afraid I'm not totally sure I understand your question...what URL are you searching? Are you searching for a ticket URL, or are you searching for something within a ticket? Austin Villanueva March 22, 2018 22:15 Comment actions Permalink Hi Jessie, so basically with new agent interface I can only do search within Zendesk search bar right? What I wanted to do is pass the keyword in the browser url then it will prepopulate the Zendesk agent search bar. so instead of opening the agent interface and type the keywords for search I can simply create a url with the keyword on it then once the page is loaded the zendesk agent search bar is already populated and all results are already in the list. I don't need to type the keywords again for that. That's what I wanted to achieve because in the previous version of zendesk I can do that. this is the url from the previous agent "companyName.zendesk.com/search?query=type:ticket" this url can populate the search bar and do search with the given query. I hope that explains well. Thank you. Austin Jessie Schutz March 27, 2018 20:59 Comment actions Permalink Hey Austin! I see that you asked about this in another part of the Community as well and Patrick was able to let you know that this functionality isn't on the roadmap at this time. Let us know if you need anything else! Robert Watson March 18, 2019 13:29 Comment actions Permalink Ok I'll go hands on and figure it out from the context. Please sign in to leave a comment.