Agent interface overview video

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9 Comments

  • Ben Knudson
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    thanks

    1
  • Yao Paine
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    why I can't access to this page .tell me I am not authorized to access this page.

    1
  • Meeri Saksman-Toikka
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    Where are the training videos that used to be here?

    2
  • Jessie Schutz
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    Hi Yao and Meeri!

    It looks like those links are pointing to some internal documentation for some reason. I'm following up with our Documentation team to get it fixed. :)

    -1
  • Austin Villanueva
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    Hi Zendesk support team, 

     

    I just wanna ask if, is there a way to do a url search similar to the old classic agent interface. Because previous agent interface have this feature, it allows us to search ticket with prepopulate url string but now we can't do about it. Is there any way we can achieve it again with the new agent user interface. ???

    I hope you'll support this because it is really useful for us and any other companies.

    Thank you.

     

    Regards,

    Austin

     

    0
  • Jessie Schutz
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    Hi Austin!

    I'm afraid I'm not totally sure I understand your question...what URL are you searching? Are you searching for a ticket URL, or are you searching for something within a ticket? 

    0
  • Austin Villanueva
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    Hi Jessie, 

     

    so basically with new agent interface I can only do search within Zendesk search bar right? What I wanted to do is pass the keyword in the browser url then it will prepopulate the Zendesk agent search bar. so instead of opening the agent interface and type the keywords for search I can simply create a url with the keyword on it then once the page is loaded the zendesk agent search bar is already populated and all results are already in the list. I don't need to type the keywords again for that. That's what I wanted to achieve because in the previous version of zendesk I can do that.

    this is the url from the previous agent

    "companyName.zendesk.com/search?query=type:ticket" this url can populate the search bar and do search with the given query. 

    I hope that explains well. Thank you.

     

    Austin

    -1
  • Jessie Schutz
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    Hey Austin!

    I see that you asked about this in another part of the Community as well and Patrick was able to let you know that this functionality isn't on the roadmap at this time. Let us know if you need anything else!

    0
  • Robert Watson
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    Ok I'll go hands on and figure it out from the context.

    0

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