Zendesk Support Administrators Support tips Agent interface overview video Follow Stephanie Zou Updated January 31, 2018 18:14 Watch the video below for a brief overview of the Zendesk Support agent interface. For more details, see Introduction to the Zendesk Support interface. Navigating the Agent Interface (1:09) Comments 5 comments Sort by Date Votes Ben Knudson October 12, 2017 17:15 thanks 0 Permalink Yao Paine January 31, 2018 03:13 why I can't access to this page .tell me I am not authorized to access this page. 1 Permalink Meeri Saksman-Toikka January 31, 2018 07:08 Where are the training videos that used to be here? 1 Permalink Jessie - Community Manager January 31, 2018 17:55 Hi Yao and Meeri! It looks like those links are pointing to some internal documentation for some reason. I'm following up with our Documentation team to get it fixed. :) 0 Permalink Austin Villanueva March 14, 2018 20:43 Hi Zendesk support team, I just wanna ask if, is there a way to do a url search similar to the old classic agent interface. Because previous agent interface have this feature, it allows us to search ticket with prepopulate url string but now we can't do about it. Is there any way we can achieve it again with the new agent user interface. ??? I hope you'll support this because it is really useful for us and any other companies. Thank you. Regards, Austin 0 Permalink Please sign in to leave a comment.