Showing Help Center article time in 12-hour format

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  • Kelley Jump

    What does the Zendesk time zone and format ( change if we have to manually add JS to change the Article Updated to 24 hours vs 12 in the Help Center?

    Is there a feature in the works to have the setting apply to ALL Zendesk and HelpCenter time formats? Thanks!

  • Justin Helley

    Hi Kelley,

    Great question! The timezone settings within the interface is meant for internal agents and showing the time of updates within tickets. I'm not aware of a plan to push that setting out to Help Centers as well, so for now it will remain a custom JavaScript solution.

  • Arthur Mori

    Hi all, I've updated the article to reflect the changes when curlybars were launched. 

  • aaguilar

    Hi, does the update time changes when we add an attachment in an Article?

    We did that but the update time still says "4 days ago Updated"

  • Jessie Schutz
    Zendesk team member

    Hi Albert! Welcome to the Community!

    Any time you go into an article, make a change, and then update the article, it should update the time. If you weren't seeing it right away, it was probably because the browser cache hadn't refreshed yet. Doing a hard refresh on your browser will usually take care of this.


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