Showing Help Center article time in 12-hour format

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5 Comments

  • Kelley Jump
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    What does the Zendesk time zone and format (https://support.zendesk.com/hc/en-us/articles/203663386-Configuring-your-Zendesk-for-your-locale-and-language#topic_dil_hnc_xe) change if we have to manually add JS to change the Article Updated to 24 hours vs 12 in the Help Center?

    Is there a feature in the works to have the setting apply to ALL Zendesk and HelpCenter time formats? Thanks!

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  • Justin Helley
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    Hi Kelley,

    Great question! The timezone settings within the interface is meant for internal agents and showing the time of updates within tickets. I'm not aware of a plan to push that setting out to Help Centers as well, so for now it will remain a custom JavaScript solution.

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  • Arthur Mori
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    Hi all, I've updated the article to reflect the changes when curlybars were launched. 

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  • Albert Aguilar
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    Hi, does the update time changes when we add an attachment in an Article?

    We did that but the update time still says "4 days ago Updated"

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  • Jessie Schutz
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    Hi Albert! Welcome to the Community!

    Any time you go into an article, make a change, and then update the article, it should update the time. If you weren't seeing it right away, it was probably because the browser cache hadn't refreshed yet. Doing a hard refresh on your browser will usually take care of this.

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