How can I make my email notifications simpler and more meaningful?

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  • Casey Michaels

    How can I setup notifications to only be sent to a user when an agent makes a public comment. Currently our users get an email when they make a comment as well which causes confusion.

  • Jessie Schutz
    Zendesk team member

    Hi Casey!

    You would just need to adjust the conditions of the notification trigger so it looks something like this: 

    This will make it so the trigger will only fire when the comment is made by an agent.

    Let us know if you need anything else!

  • ServiceDesk


    Or you can use as well the following:


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