How can I make my email notifications simpler and more meaningful?

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3 Comments

  • Casey Michaels
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    How can I setup notifications to only be sent to a user when an agent makes a public comment. Currently our users get an email when they make a comment as well which causes confusion.

    0
  • Jessie Schutz
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    Hi Casey!

    You would just need to adjust the conditions of the notification trigger so it looks something like this: 

    This will make it so the trigger will only fire when the comment is made by an agent.

    Let us know if you need anything else!

    0
  • ServiceDesk
    Comment actions Permalink

    Hi,

    Or you can use as well the following:

    1

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