Making your email notifications simpler and more meaningful Follow



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    Casey Michaels

    How can I setup notifications to only be sent to a user when an agent makes a public comment. Currently our users get an email when they make a comment as well which causes confusion.

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    Jessie - Community Manager

    Hi Casey!

    You would just need to adjust the conditions of the notification trigger so it looks something like this: 

    This will make it so the trigger will only fire when the comment is made by an agent.

    Let us know if you need anything else!

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    Or you can use as well the following:

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