Quicktab for Chrome attempts to make tab management a little easier by making sure that any "/agent" link you click on, or alternatively just ticket links, open within an already existing "/agent" browser tab.
You can download Quicktab for Chrome from the Chrome Web Store.
This article contains the following sections:
- What exactly does Quicktab do?
- What agent links does Quicktab detect?
- What permissions does Quicktab need?
- Is Firefox, Safari or Internet Explorer supported?
What exactly does Quicktab do?
Quicktab attempts to make the opening of agent links as quickly as possible by checking whether or not you already have an agent interface open in your Chrome browser already.
The extension is watching for any time a navigation in a tab goes to yoursubdomain.zendesk.com/agent and quickly checks to see if you might already have a browser tab with the agent interface open already. If you do, Quicktab will open the link there instead.
What agent links does Quicktab detect?
Anything you click that takes you to yoursubdomain.zendesk.com/agent Quicktab will detect.
You can change this setting to only have Quicktab detect ticket links. To do this:
- go to the agent interface and you should find a or icon in the right of Chrome's address bar
- Click on this icon to show the following menu
- Select the option you would like for link detection
Quicktab will remember your selection in other open browser tabs you may have, and will persist through browser restarts.
What permissions does Quicktab need?
The extension needs a number of permissions in order to do its job of keeping your browser tabs in check. Each permission we request has a very specific purpose, and may seem a little scary at first.
Below is the explanation of why we need these permissions and how we use them.
|Read your browsing history||
The extension never actually looks at your navigation history, but it does monitor your navigation. We only monitor and respond to navigation events on the zendesk.com domain and never anything else.
The extension also has access to all of your currently open tabs, however it only looks for currently open tabs where the URL is "zendesk.com/agent" and never anything else. It does this to see if you currently have an open agent interface in Chrome so it knows where to open an agent URL.
Is Firefox, Safari or Internet Explorer supported?
Our initial launch of Quicktab will only include Google Chrome. Because each browser's extension or addon framework is different, it can take us some time to "port" the functionality to those browsers.