Quicktab for Chrome Follow

Comments

23 comments

  • Avatar
    Jonathan March

    Is this the source of the Chrome developer warning popup every time I start Chrome?

  • Avatar
    Allen Hancock (Edited )

    Hi Jonathan.. I have this installed now, and I don't get any developer warning.. perhaps paste a screenshot?

    Or, post that here:
    https://support.zendesk.com/hc/en-us/community/topics/200148826-Zendesk-beta-Quicktab-for-Chrome

  • Avatar
    Chris Alfaro

    Jake,

    Just a quick update. Still using Quicktab. Have it install for all our agents. WORKING GREAT! No bugs so far.

    Thanks again.

  • Avatar
    Allen Hancock

    I concur.. with the last update that was posted.. this is just wonderful.

  • Avatar
    Chris Alfaro

    Jake,

    Sad, sad day. With the release of Chrome 45 and NPAPI being permanently disabled, we are moving to Firefox. We have 2 legacy web apps that many customers still use, built in Silverlight. This means, sniff sniff, no more Quicktab!!!

    For now we are going to try a addon called Tab Merger. But it's just not the same without you Quicktab, sniff, sniff.

    https://addons.mozilla.org/en-US/firefox/addon/tab-merger/

    Any plans for a Firefox Quicktab?

  • Avatar
    Jake Holman

    Last I checked it should be possible to do near the same thing with Firefox. We just managed to extract all of the Chrome specific logic into their own modules so we can easily re-use the same codebase for Quicktab in Chrome as we will for other browsers. That was the big re-factor in v0.11.0.

    Mozilla have changed their Firefox addons though, so I'm not sure if our previous prototype still stands. We'll soon see!

  • Avatar
    Chris Alfaro

    Thanks Jake. Tried Tab-Merger. It terrible. Just closes the new tab and reloads the existing tab and you loose any existing ticket tabs. Really useless.

    10 or so firefox beta testers when you are ready. Good luck.

  • Avatar
    Kahlil Crawford

    Zendesk, by nature, is more Chrome-friendly.

  • Avatar
    Leigh Bible

    Rolling this out to my team today. It's a god-send with our current phone integration which forces each new ticket into a brand new tab! 

  • Avatar
    Matt Searle

    The latest version (0.11.1) doesn't support the .../agent/#/... URLs. Ordinarily, this wouldn't be a problem, but we use Zapier to post things into Slack and they use the old format for the URLs. I'm raising an issue with them too :)

  • Avatar
    Jake Holman

    @Matthew: Hmm, seems to be fine in my testing. Will open up a ticket with you.

  • Avatar
    Devin Winters

    Is anyone having a problem with this? It was working great for me for months, but just stopped working in the past few days.

  • Avatar
    Joel Hellman

    Hi Devin

    Yes, it seems something broke recently.

    Here is the post on the issue: Quicktabs-stopped-functioning

     

  • Avatar
    Jessie Schutz (Edited )

    As you'll see in that other thread, I've pinged Jake to see what I can find out about the issue. I'll post what I find over there. :)

  • Avatar
    Jonathan March

    For anyone who hasn't followed Joel's link to the main issue post -- there's a great workaround mentioned there (refresh the new browser tab).

  • Avatar
    Jessie Schutz

    Thanks for passing that along here, Jonathan! Works like a charm.

  • Avatar
    Jake Holman

    Hey everyone, thanks for bearing with us while we figured this one out. Just uploaded v0.11.2 which should address the problem of Quicktab not picking up on some links.

    What happened?

    A number of vendors implemented a so-called "Safe Link" feature. Simplified, this feature dynamically re-writes links as you click on them to first go through a service which checks to make sure the link you are clicking is not malicious.

    The Quicktab extension specifically looks for user initiated navigation events. When the safe link redirect occurs, the extension does not notice it. 

    You may have experience this issue in popular applications such as Gmail, Outlook.com and Slack.

    How was it fixed?

    Quicktab will now listen for an additional event. The previous event for user initiated navigation still applies, but the extension will now also check every time a navigation event happens.

    These events are mutually exclusive, and you may notice a small difference. When clicking on links that have a redirect (i.e. from Slack, Mimecast, Gmail, etc.) there will be a small delay as the redirect must happen. This is outside the control of the extension. If Slack's redirect is slow, then the extension will seem slow. Clicking on direct links (without a redirect) should remain very snappy.

    How can I get this fix?

    You shouldn't have to do anything; Chrome will auto-update extensions. To be sure you have the right version, open Chrome's extension management page and check that "Zendesk Quicktab" is on v0.11.2 or higher.

    You can force Chrome to update extensions. On the Chrome extension management page, check the box "Developer Mode" and then click "Update extensions now". It's recommended you turn Developer Mode off after this is done.

  • Avatar
    Allen Hancock

    This tool is fantastic. The only "known issue" I can think of is:

    For those using Google SSO, and have to re-authenticate their browser every 8 hours, if there's un-saved data in >1 tab, data will be lost during the re-authentication. I don't know that this is any more of an issue than the 8-hour forced refresh.

    That said.. is there any reason to keep this tool labelled as Beta?

  • Avatar
    Joel Hellman

    I want to leave a tip for you guys using this extension. 

    I had chosen All agent links in Link detection. But I found that as soon as I navigated away from pages like admin>macro while editing, when I returned to the admin section, Zendesk reloaded the whole macro page - so I had to go and find my macro again. Pretty annoying. 

    When I use the setting Just ticket links, like below, I can edit a macro, switch to a ticket and try out the macro, and then switch back to the macro page, and Zendesk will remember where I left off. 

  • Avatar
    David Lukas

    Is this still being maintained?  It is not working for me in the current version of Chrome on macOS, and the "options" menu item is grayed out.

  • Avatar
    Jonathan March

    It still works well for me (version 0.11.6) on Windows and Mac. The options are accessible by left-clicking on the green link icon in the Chrome toolbar (the icon is green only when the Zendesk tab is active). As far as I can tell, all Chrome extensions automatically have an options item on the context (right-click) menu; some of them use options and other don't, in which case it is greyed out, as it is in this extension.

    If it's not working, try doing a hard reload of this browser tab.

  • Avatar
    David Lukas

    It seems to be working now after uninstalling and reinstalling the extension.

  • Avatar
    Nicole Relyea

    Hey David - Glad to hear that got it working. Let us know if you have any further questions, and happy Zendesking!

Please sign in to leave a comment.

Powered by Zendesk