Understanding disconnected date dimensions in Insights (Professional and Enterprise) Follow

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7 comments

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    Alexis Manetas

    Is there a way to specifically choose one date in a date range? For example if I want to show data from only the second day of the week selected in the range?

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    Paul Isom

    I have the same question as Alexis, I was looking to generate reports on fixed date ranges, the only option I could see was to use previous x amount of days which isn't ideal.

    Ideally I've love to be able to have a dynamic report that allowed me to look at information based on a date field for the last month. (i.e. where attribute date is last month) is there any way I can do this?

    We do reporting month to month so it'd be really help to be able to set-up reports that don't require find tuning every month or manual manipulation of data with excel sheets.

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    Ben Saffran

    Hello Alexis and Paul,

    I did a bit of research into this and the best way to do this would be to use a How and then just select the day of the month for example that you are looking for. For example if you just wanted to see the number of tickets created on the second day of each month you could select the attribute "Day of Month (Ticket Created)" and then filter that for the second day of each month. You could set this up for any of the other attributes. Is this along the lines of what you are looking for?

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    Alexis Manetas

    So what I'm trying to do is, on a dashboard that is for a chosen week, have 7 reports that show different information for each day of that specific week (ie a report for that week's Monday, that week's Tuesday, etc.). So sadly basing it off a specific date of a month doesn't seem like that would fit in this case. :-/ Thanks for the suggestion though!

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    Ben Saffran

    You are welcome Alexis! I looked into this a bit more and it doesn't look like we have a way to do exactly what you are doing unfortunately. That being said I want to point you in the direct of our Product Feedback forum (https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback). Our product team pays very close attention here to suggestions and ideas from our user base so please leave some feedback regarding your reporting needs here. Also if you find any posts you like please follow and +1 them as well!

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    Cameron D. (Edited )

    I'd like my report to be filtered by ticket update, so would I need to create a "_Filter Ticket Last Update Date" metric (as it doesn't exist now)?

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    Brian Manning

    @Cameron - You've got it. If you reproduce the syntax for one of the other date filter metrics and substitute the 'Date (Ticket Last Updated)' attribute for the existing attribute you should be all set. Be sure to leave the timeline attributes in place.

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