Can I define an SLA policy based on the creation date of a ticket?

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  • Joel Hellman

    What happens if you delete an old policy (that maybe hasn't been used for a long time)? 

    Specifically, how would that affect reporting in Insights? I'd imagine no one wouldn't want to lose old reported SLA data!

  • Abbey Neumann

    Is there an answer to Joel's question?

  • Graeme Carmichael
    Community Moderator

    If you have old tickets, they will still be associated with the original SLA policy. If the policy is deleted, GoodData will still hold the deleted policy against the ticket along with its metrics.


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