Enabling chat for your Help Center Follow

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2 comments

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    Storm Arthur

    Hi there,
    We are on the regular plan. Will there be additional costs onto our subscription in order to use this?

  • Avatar
    Jessie Schutz

    Hey Storm!

    This is a great question. The native Zendesk chat in Help Center will not incur any additional charges to use, but I do need to let you know that this feature is on the list to be deprecated at some point in the future.

    We'll be sure to give you advanced notice that the feature is going away so you'll have time to prepare and move to a different solution, but what I might recommend instead is to look into Zopim chat, which is our newer (and much more robust) chat feature. This way, you'll be able to get your chat workflow up and running without having to worry about changing everything later down the line.

    You can find more information about Zopim chat here: Introducing Zopim Chat

    Please let me know if you have any other questions!

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