Best practices: Creating a site map for your Help Center

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10 Comments

  • Kelli Swygert
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    Thank you for adding this. I wish that this would become a feature Zendesk could incorporate. Manually updating a new sitemap is time consuming...

    5
  • Henrik Schack
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    I agree on that. Please make sitemap for searchengines part of the package

    1
  • Will Strohl
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    Thanks for the article, but...

    Honestly, these steps are a "hack."  There should be a sitemap in the root of our site that already exists for us to submit.

    1
  • Dan Ross
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    Does the article *have* to be public to work? We really don't need our customers seeing it.

    0
  • Rob Tihanyi
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    @Dan No you can move it to Draft once you have the full URL for the file. You won't see the article in the Help Centre anymore, but the URL can still be reached.

    0
  • Anh Kato
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    Good tip!

    0
  • Ben Speich
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    But this isn't a true sitemap. Zendesk organizes all Articles under "/articles" and all Categories under "/categories".

    How to I get a true sitemap of where the articles are actually places?

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  • Quentin Berson ♞
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    What's the best practice when you have your help center in multiple language, and the article are not the same ?

    Do you upload one sitemap for each /hc/language ? And then add those sitemap to your main sitemap on you website ?

     

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  • Mary Jean Kieffer Morishita
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    Hi Quentin!

    Thanks for bringing this up! It will probably help many of our users. And, you are absolutely right. The best way is to create the separate site maps based on the URL's, just as you suspected.

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  • Josh Priollaud
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    For those on Guide Lite, you have to use the Google Analytics method to verify your URL prefix in Google Search Console.  This is because Guide Lite does not allow meta tag insertion, etc. 

    This part of the article is wrong for Lite users:  "An easy way to do it is the HTML tag option. You'll be given a meta tag. Paste the tag into the Document Head template of your Help Center, publish it, and then click Verify in Google."

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