Best practices: Creating a site map for your Help Center

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16 Comments

  • Kelli Swygert

    Thank you for adding this. I wish that this would become a feature Zendesk could incorporate. Manually updating a new sitemap is time consuming...

    6
  • Henrik Schack

    I agree on that. Please make sitemap for searchengines part of the package

    1
  • Carolyn Elder

    This article feels both outdated and inaccurate. I am following the instructions exactly and getting a General HTTP error on the sitemap. Also, Google Webmaster Tools is now Google Search Console.

    1
  • Will Strohl

    Thanks for the article, but...

    Honestly, these steps are a "hack."  There should be a sitemap in the root of our site that already exists for us to submit.

    1
  • Flatly Support

    For those on Guide Lite, you have to use the Google Analytics method to verify your URL prefix in Google Search Console.  This is because Guide Lite does not allow meta tag insertion, etc. 

    This part of the article is wrong for Lite users:  "An easy way to do it is the HTML tag option. You'll be given a meta tag. Paste the tag into the Document Head template of your Help Center, publish it, and then click Verify in Google."

    1
  • Maggie Ungerboeck
    Community Moderator

    Sorry Romain that it didn't work. I didn't realize you were looking for the attachment URL - I don't have a suggestion for that.

    Thanks,
    Maggie

    0
  • Maggie Ungerboeck
    Community Moderator

    Hi Romain,

    If you click the Preview button on the article, copy the URL up to and including the article ID. This gives you the article URL.

    Example Preview URL: https://yourdomain.com/hc/en-us/articles/360052981333/preview/eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwMDUyOTgxMzMzLCJleHAiOjE1OTc2ODg4Mjd9.rj9rqickQvlC3Ukhx0kGMQDqZECtX6AfRF5iO8GyKNA

    What you should copy: https://yourdomain.com/hc/en-us/articles/360052981333

    Hope that helps.

    Thanks,

    Maggie

    0
  • Rob Tihanyi

    @Dan No you can move it to Draft once you have the full URL for the file. You won't see the article in the Help Centre anymore, but the URL can still be reached.

    0
  • Ben Speich

    But this isn't a true sitemap. Zendesk organizes all Articles under "/articles" and all Categories under "/categories".

    How to I get a true sitemap of where the articles are actually places?

    0
  • Romain Miroux

    I read in this article comments that the article could be "unpublished" and the sitemap URL would still be accessible, but it does not work. How should we do it? I don't want to have a visible "sitemap" article just for this.

    Thank you.

     

    0
  • Anh Kato

    Good tip!

    0
  • Romain Miroux

    Hey Maggie Ungerboeck,

    I'm sorry but this does not work. If the article is not published, the attachment is not accessible...

    Romain

    0
  • Mary Jean Kieffer Morishita

    Hi Quentin!

    Thanks for bringing this up! It will probably help many of our users. And, you are absolutely right. The best way is to create the separate site maps based on the URL's, just as you suspected.

    0
  • Nicole S.
    Zendesk Community Team

    Thanks for letting us know, Carolyn. We'll flag this for review and potential correction or removal. 

    0
  • Dan Ross
    Community Moderator

    Does the article *have* to be public to work? We really don't need our customers seeing it.

    0
  • Quentin Berson ♞

    What's the best practice when you have your help center in multiple language, and the article are not the same ?

    Do you upload one sitemap for each /hc/language ? And then add those sitemap to your main sitemap on you website ?

     

    0

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