Time Tracking Recipe: Creating a billing report

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4 Comments

  • Chris Boxsell

    Thanks this is great, what about if you want to bill on a monthly basis not just when a ticket is resolved. We would then need the time spent for that month to be billed not the total time.

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  • Brent

    @Chris - instead of using the "Month/Year (Ticket Solved)" attribute in the report's filter, you could use "Month/Year (Event)". That would filter the report to only include events that happened in the selected month, regardless of when the ticket was created or solved. Hope that helps!

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  • Chris Boxsell

    @Brent, thanks that is what I am doing. It looks like there is only a total time spent value and that's all so there is no value for each month that we can use. If your ticket does not complete within a billing period it won't work. Looks like some XLS manipulation of data is required.

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  • Kevin Mooney

    Wow this was just what I was looking for, thanks!

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